App terminal-to-service level Mobile Application
Performance Monitoring Solution
InterMax for Mobile provides various monitoring through SDK linkage so that you can easily understand the quality of mobile apps and then solve problems. Customer service satisfaction can be effectively improved through real-time data collection, immediate response and post-analysis when issues arise.
Provide Optimal UI/UX by Identifying
the Business Flow for App Use
Prompt Response to Issues
using Mobile Performance Data
Securing Mobile Channel Service Stability
by Improved Service Performance
End-to-end Analysis
in Conjunction with InterMax
Features
InterMax for Mobile enables real-time monitoring through various mobile performance management functions, as well as immediate response and root cause analysis when issues occur.
Real-time Monitoring
Provide key indicators and alarms
according to threshold setting
Integrated Mobile App Management
Integrated monitoring of multiple
mobile apps on a single screen
Convenience of Development
and Application
SDK is provided to apply with simple API calls
Multilateral Customer Behavior Analysis
Easy to create statistics/analysis screen
by adding monitoring target items
User Transaction Analysis
Analysis of completed results with success
/failure notification for major tasks
Network Traffic Analysis
Measuring the processing speed
of HTTP/HTTPS calling pages
Error Analysis
Log collection and analysis
for crashes and errors
Hybrid App Monitoring
Native/Script SDK communication
for monitoring modules of the two layers
Monitoring Views
Single App
With InterMax for Mobile, it’s easy to check the overall health of your app(Android/iOS) through key metrics. What’s more, users can generate alarms according to threshold settings, check increase/decrease compared to the previous day for cumulative indicators, and confirm link analysis of errors and trace data.
Multi Apps
InterMax for Mobile provides simultaneous real-time monitoring of multiple apps on one screen. By a simple mouse click, you can easily link to a designated screen that provides detailed monitoring information for specific apps.
Analysis Views
User Transaction
Application developers can intentionally assign step-by-step processes to monitor specific situations, and user transactions refer to this series of workflows.
InterMax for Mobile provides an overall analysis of the transaction processing flow, from the start of a developer-defined transaction to the completed outcome (successful/failed).
Crash Analysis
InterMax for Mobile provides an analysis of the crash occurrence rate based on crash trends, originating device, OS, and app version. Through symbolication of iOS crashes, users can check the error content based on the actual source function. What’s more, InterMax for Mobile analyzes the cause of the application error through the exception stack.
Network Traffic
InterMax for Mobile provides trends and statistics on the number of calls to data outside the application over the network, which enables detailed analysis of HTTP/HTTPS calling pages handled by the app.
Action History
By searching with the mobile terminal UUID or username, it is possible to analyze the user's behavior and reproduce failures on the mobile terminal. This includes tracking when the user ran the app and which menus they navigated to.
App Device Analysis
InterMax for Mobile provides usage rate analysis for the app version of the device. You can check the distribution of the latest app version and the usage rate by app terminal device.
Architecture
Customer Cases
Bank
Mobile Trading System
Adoption Background
To improve service quality through performance monitoring of mobile apps and increase usability through analysis of various customer service types.
Benefits
• Immediate identification of problem sections of individual transactions within the mobile app and identification of detailed causes in the event of exceptions and crashes.
• Analyze the root cause of the failure and classify it into either network issue or app terminal error.
• Immediate situation awareness and real-time performance monitoring through integrated dashboard.
• Quickly identify the cause of a failure that occurs in a specific situation by reproducing the phenomenon of failure through the analysis of the user's behavior.
• Analysis results can be used as marketing data through various customer service types and behavioral information.
Elevate Your IT Stability,
with EXEM Solutions.
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